Polinema Customer Satisfaction 2018-2019

2018 :

Average of IKM = 3.043 (Satisfied)


2019 :


Average of IKM = 2.78 (Satisfied)



20182019
NumberQuestionQuestion
U1There is socialization of students' tuition feeClassroom is neat and clean
U2There is socialization of bidik misi scholarshipClassroom is cool and comfortable
U3Supplementary teaching materials (Handout, module, etc.) given to the studentsTeaching and learning facilities are available in the classroom
U4The Director of POLINEMA and the team give time for consultation to the parentsPOLINEMA has complete facility in the library
U5Lecturers are willing to help the students having the academic problemLaboratory/
workshop/ Studio in POLINEMA is relevant to the students' needs
U6Lecturers are open minded and cooperativeThe availability of reference books in the POLINEMA's library
U7Lecturers are punctualThe availability of clean rest room facilities
U8Lecturers are capable based on the competenciesThe availability of secure park area
U9Lecturers return the students' work and give objective evaluationThe availability of medical room from POLINEMA
U10The availability of prayers room for the studentsThe availability of prayers room for the students
U11The clarity of lecturer's explanation on the materialThe clarity of lecturer's explanation on the material
U12Lecturers' ability in advising the students's Field Practice, Final Project or ThesisThe time allocated for question and answer session
U13Academic Staff's capability in giving service to the studentsSupplementary teaching materials (Handout, module, etc.) given to the students
U14POLINEMA is care to the students' problemLecturers return the students' work and give objective evaluation
U15The availability of clean rest room facilitiesLecturers are punctual
U16The availability of secure park areaLecturers are capable based on the competencies
U17The availability of medical room from POLINEMASemester Learning Plan made by the lecturers
U18The availability of reference books in the POLINEMA's libraryLecturers' ability in advising the students's Field Practice, Final Project or Thesis
U19Academic Staff's quality in completing the students' needAcademic Staff's capability in giving service to the students
U20Laboratory/
workshop/ Studio in POLINEMA is relevant to the students' needs
Academic Staff's quality in completing the students' need
U21Students' problems are handled by POLINEMA through Academic advisorPOLINEMA provides the counsellor to the students
U22POLINEMA tries to provide the professional competence test certification to the studentsPOLINEMA provides scholarship for the certain students
U23POLINEMA tries to provide the professional competence test certification to the studentsPOLINEMA helps the students having academic problems
U24POLINEMA gives positive responses to the students' complainThe Director of POLINEMA and the team give time for consultation to the parents
U25POLINEMA tries to be transparent in explaining about the use of students' financePOLINEMA gives health insurance to the students
U26POLINEMA helps the students having academic problemsPOLINEMA gives accident insurance to the students
U27POLINEMA gives accident insurance to the studentsAcademic administration staffs are giving service politely
U28POLINEMA gives health insurance to the studentsStudents' problems are handled by POLINEMA through Academic advisor
U29POLINEMA gives information about academic and non-academic services through website (online)Every students' work is always returned
U30POLINEMA gives information about teaching learning system through academic handbookTime management done by the lecturers is effective and efficient
U31POLINEMA gives information about Field Practice, Final Project, and Thesis procedures through academic handbookPunishment is given for all students who break the rule without any exception
U32POLINEMA gives information about job vacanciesPOLINEMA is care to the students' problem
U33POLINEMA has complete facility in the libraryThere is socialization of students' tuition fee
U34POLINEMA monitors the development of students through their academic advisorThere is socialization of bidik misi scholarship
U35POLINEMA provides scholarship for the certain studentsPOLINEMA monitors the development of students through their academic advisor
U36POLINEMA provides the counsellor to the studentsLecturers are willing to help the students having the academic problem
U37POLINEMA publishes the information and either academic or non-academic servicesLecturers are open minded and cooperative
U38Semester Learning Plan made by the lecturersPOLINEMA tries to concern on the students' aptitude and interest
U39Classroom is cool and comfortablePOLINEMA tries to provide the professional competence test certification to the students
U40Classroom is neat and cleanPOLINEMA gives information about teaching learning system through academic handbook
U41Punishment is given for all students who break the rule without any exceptionPOLINEMA gives information about Field Practice, Final Project, and Thesis procedures through academic handbook
U42Teaching and learning facilities are available in the classroomPOLINEMA gives information about academic and non-academic services through website (online)
U43Every students' work is always returnedPOLINEMA publishes the information and either academic or non-academic services
U44Academic administration staffs are giving service politelyPOLINEMA gives information about job vacancies
U45Time management done by the lecturers is effective and efficientPOLINEMA gives positive responses to the students' complain
U46The time allocated for question and answer sessionPOLINEMA tries to be transparent in explaining about the use of students' finance

Contact

Quality Assurance Office
Soekarno-Hatta No.9 Street Malang
Phone 0341-404424/404425 ext.2035
Indonesia

Email: kjm@polinema.ac.id